Booking Terms and Conditions
PLEASE SEE BELOW FOR OUR BOOKING TERMS AND CONDITIONS
THESE TERMS & CONDITIONS FORM YOUR CONTRACT WITH THE HAWKSMOOR GUESTHOUSE AND SHOULD BE READ CAREFULLY PRIOR TO BOOKING WITH US.
These Terms & Conditions apply to all bookings made at The Hawksmoor either directly or online. Guests booking via an online travel agent must adhere to the policy stated there.
All rates on this website are offered subject to availability
Arrival and Departure
Check in time is from 12 noon but earlier check in may be arranged from 12am onwards. Latest check in is strictly 8pm and guests planning long journeys are asked to please take this in to consideration prior to booking. We understand the constraints of modern working life but due to the nature of the business and family life we unfortunately cannot accept arrivals after this time.
Check out is from 8am to 11am, late checkouts are not possible.
Children
The Hawksmoor accepts children of all ages in the family room only.
The maximum occupancy of all other rooms is 2 and there is no capacity for extra persons in any of our other rooms, this includes small children and babies.
Additional Guests
The maximum occupancy per room is 2 people except the family room (Room 8). Guests arriving with more than the maximum number of people per room will be refused entry and the whole cost of stay will still be charged.
Hen/Stag Parties and Group bookings
We regret that The Hawksmoor is not suitable for Hen & Stag groups or groups of 6 people or more. These terms apply whether your reservation is made individually or as a group. Groups of 6 people or more can only book via prior arrangement on 015394 42110.
Dogs (& other pets)
We do not accept pets of any variety at the Hawksmoor.
Booking Information
The Hawksmoor is open for telephone reservations from 9.30am-8pm (UK time) every day on 015394 42110. Online reservations can be made at any time.
When you make your booking with us via phone or online, you will be asked to provide a valid credit/debit card number to guarantee your reservation.
Due to the insecure nature of emails we would advise you not to email your card details to us.
Your card details will be stored securely on our system and will be securely removed after your stay with us.
Deposits and Pre-Payments
The Hawksmoor takes a deposit amounting to 30% of the stay on all bookings with the balance payable on arrival or departure.
Balance Payments
Most major credit and debit cards are accepted and there is no extra administration charge. We do not accept JCB and Diners club. Cheques are not accepted as form of payment. Cash is accepted.
Gift Vouchers
If you are using a Gift Voucher, please ensure our staff are aware of this at the time of booking and present your voucher at check-in.
Availability
During social events, weekends, and public holidays, certain dates may be subject to a three night minimum stay. Outside of these times the Hawksmoor operates a two night minimum policy. One night stays may be arranged and booked direct on 015394 42110
Prices
Prices are subject to availability and include VAT at the prevailing rate. Unless otherwise stated, prices include the room as booked with full Breakfast included.
Cancellation & Amendments
Any cancellation or amendment made to a booking within the 14 days prior to the actual arrival date, will be subject to the deposit being chargeable in full.
Reservations that are cancelled or amended within 2 days of the arrival date are subject to a 100% charge for the full duration booked.
All bookings that are cancelled prior to the 14 days of the arrival date will be subject to a £10.00 administration cost. The deposit paid less £10.00 will only be refunded to the original card used to make the booking.
We recommend a small insurance policy be taken out which will cover the costs of these charges.
Any bookings booked via a booking agent must be cancelled directly with them. Bookings may only be cancelled in writing to enquiries@hawksmoor.com or by calling us on 015394 42110 during office hours.
Changes by Us
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
Accept the changed arrangements as notified or Cancel your reservation and receive a full refund of any monies paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to, or the cancellation of, your booked stay at The Hawksmoor.
Car Parking
Car parking is free at The Hawksmoor from the day of arrival (after 11am) until mid-day on the day of departure. Parking is possible after this time subject to availability and if permission has been granted by the staff on check out.
The Hawksmoor does not accept any responsibility for loss or damage to vehicles parked on our car park and guests use the car park at their own risk.
Parking is restricted to one standard sized vehicle per room booked unless otherwise arranged. Additional or oversized vehicles must be declared on booking and are subject to availability in the car park.
Guests with impaired mobility
We have one level 1 mobility accessible double room at The Hawksmoor for guests with impaired mobility. We do have other rooms, which whilst not having special facilities do have ground floor access. Guests with impaired mobility or other particular requirements should contact us before booking to ensure that their requirements can be met.
The Hawksmoor have a full Access Statement here.
Iron and Ironing Boards
Guests are asked not to use their own irons. We have 3 ironing boards and Irons placed around the Guest House for guests to use, two are situated on the ground floor near the front doors and one is on the second floor outside room 4 and 5. All ironing must be done on the ironing boards provided. Ironing on the bedroom floors will burn the carpets and should this happen guests will be held liable for the full cost of the carpet replacement.
General Information
Although every effort has been made to ensure the accuracy of the information on this website, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured at any time.
All details are correct at time of writing, however may be subject to change from time to time.
