BookingTerms and Conditions

Staying Covid -19 secure in 2020

A full risk assessment has been carried out and advice set out by Gov.uk and UK Hospitality has been considered and adhered to wherever possible.
At the Hawksmoor we are committed to keeping our customers and staff safe so have made a few small changes to the way we do things and ask that our customers help us comply with these changes the best they can. Most of the work goes on behind the scenes so should have virtually no impact on your stay but if you prefer to chat to us about any of the information set out please feel free to give us a call on 015394 42110.

Reception and check-in

Hugs and handshakes are part of normal life at the Hawksmoor (or used to be) but for now we will have to refrain from this and maintain our distance. Please don’t be offended, it saddens us too. All other check-in procedures will stay the same so we will still be on hand to help and assist in any way we can.

Breakfast

At breakfast we’ve made a few changes to the seating and the buffet but don’t worry, were keeping the same hot menu so Trevor’s legendary ‘Fellwalker’s breakfast’ is waiting for you.

Housekeeping

We have enhanced our cleaning operation in public areas and in rooms between departures and arrivals and made many changes to our normal routine including rotation of pillows and duvets. This does mean that unfortunately we will have to reduce our cleaning routine in stay-overs. This will help us stop the possible transmission of infection and enable us to concentrate on the areas that need it most. This does depend on length of stay and guests needs though so will be discussed fully at check in.

Check-out and payments

To help streamline check out and with the guest’s permission we will take the balance payment from the same card used for the deposit the night prior to departure. No problem though if you prefer to pay by cash or a different card just let us know on check in.

Local Restaurants

To our knowledge all of our local Restaurants and pubs will be open for the foreseeable future, many of them are operating on a limited capacity with regard to menu and numbers so we strongly advise you book prior to arrival as we don’t want you to miss out on your favourite. Please feel free to email us for recommendations or look for recent reviews on Tripadvisor.
Sadly, due to the fact they may need to collect personal information from you we will not be able to make bookings in restaurants on behalf of guests.

PLEASE SEE BELOW FOR OUR BOOKING TERMS AND CONDITIONS

THESE TERMS & CONDITIONS FORM YOUR CONTRACT WITH THE HAWKSMOOR GUESTHOUSE AND SHOULD BE READ CAREFULLY PRIOR TO BOOKING WITH US.

These Terms & Conditions apply to all bookings made at The Hawksmoor either directly, online or via an online booking agency.

All rates on this website are offered subject to availability

Arrival and Departure

Check in time is from 1pm but earlier check in may be arranged from 12am onwards. Latest check in is strictly 8pm and guests planning long journeys are asked to please take this in to consideration prior to booking. We understand the constraints of modern working life but due to the nature of the business and family life we unfortunately cannot accept arrivals after this time.

Check out is from 8am to 11am, late checkouts are not possible.

Children

The Hawksmoor accepts children of all ages in the family room only.
The maximum occupancy of all other rooms is 2 and there is no capacity for extra persons in any of our other rooms, this includes small children and babies.

Additional Guests

The maximum occupancy per room is 2 people except the family room (Room 8). Guests arriving with more than the maximum number of people per room will be refused entry and the whole cost of stay will still be charged.

Hen/Stag Parties and Group bookings

We regret that The Hawksmoor is not suitable for Hen & Stag groups or groups of 8 people or more. These terms apply whether your reservation is made individually or as a group. Groups of 8 people or more can only book via prior arrangement on 015394 42110.

Dogs (& other pets)

We do not accept pets of any variety at the Hawksmoor.

Booking Information

The Hawksmoor is open for telephone reservations from 9.30am-8pm (UK time) every day on 015394 42110. Online reservations can be made at any time.

When you make your booking with us via phone or online, you will be asked to provide a valid credit/debit card number to guarantee your reservation.

Due to the insecure nature of emails we would advise you not to email your card details to us.
Your card details will be stored securely on our system and will be securely removed after your stay with us.

Deposits and Pre-Payments

The Hawksmoor takes a deposit amounting to 30% of the stay on all bookings with the balance payable on arrival or departure.

Balance Payments

Most major credit and debit cards are accepted and there is no extra administration charge. We do not accept JCB and Diners club. Cheques are not accepted as form of payment. Cash is accepted.

Gift Vouchers

If you are using a Gift Voucher, please ensure our staff are aware of this at the time of booking and present your voucher at check-in.

Availability

During social events, weekends, and public holidays, certain dates may be subject to a three night minimum stay. Outside of these times the Hawksmoor operates a two night minimum policy. One night stays may be arranged and booked direct on 015394 42110

Prices

Prices are subject to availability and include VAT at the prevailing rate. Unless otherwise stated, prices include the room as booked with full Breakfast included.

Cancellation & Amendments

Any cancellation or amendment made to a booking within the 14 days prior to the actual arrival date, will be subject to the deposit being chargeable in full.

Reservations that are cancelled or amended within 2 days of the arrival date are subject to a 100% charge for the full duration booked.

All bookings that are cancelled prior to the 14 days of the arrival date will be subject to a £10.00 administration cost. The deposit paid less £10.00 will only be refunded to the original card used to make the booking.

We recommend a small insurance policy be taken out which will cover the costs of these charges.

Any bookings booked via a booking agent must be cancelled directly with them. Bookings may only be cancelled in writing to enquiries@hawksmoor.com or by calling us on 015394 42110 during office hours.

Changes by Us

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

Accept the changed arrangements as notified or Cancel your reservation and receive a full refund of any monies paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to, or the cancellation of, your booked stay at The Hawksmoor.

Car Parking

Car parking is free at The Hawksmoor from the day of arrival (after 11am) until mid-day on the day of departure. Parking is possible after this time subject to availability and if permission has been granted by the staff on check out.
The Hawksmoor does not accept any responsibility for loss or damage to vehicles parked on our car park and guests use the car park at their own risk.

Parking is restricted to one standard sized vehicle per room booked unless otherwise arranged. Additional or oversized vehicles must be declared on booking and are subject to availability in the car park.

Guests with impaired mobility

We have one level 1 mobility accessible double room at The Hawksmoor for guests with impaired mobility. We do have other rooms, which whilst not having special facilities do have ground floor access. Guests with impaired mobility or other particular requirements should contact us before booking to ensure that their requirements can be met.

The Hawksmoor have a full Access Statement here.

Iron and Ironing Boards

Guests are asked not to use their own irons. We have 3 ironing boards and Irons placed around the Guest House for guests to use, two are situated on the ground floor near the front doors and one is on the second floor outside room 4 and 5. All ironing must be done on the ironing boards provided. Ironing on the bedroom floors will burn the carpets and should this happen guests will be held liable for the full cost of the carpet replacement.

General Information

Although every effort has been made to ensure the accuracy of the information on this website, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured at any time.

All details are correct at time of writing, however may be subject to change from time to time.